الشحن

Shipping Policy

Trade Name: زهرة المدائن
Email: support@zahratmadaen.com

Order Processing Time:
Orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

Domestic Shipping (Lebanon):
We offer delivery across all Lebanese regions. Shipping fees and estimated delivery times are displayed during checkout for local orders.

International Shipping:
We also ship internationally. International shipping fees are not fixed and depend on:
• Destination country
• Package weight and size

After placing an international order, our team will contact you via WhatsApp to confirm:
• Shipping cost
• Delivery timeframe
• Shipping carrier

Please ensure your WhatsApp number is entered correctly during checkout.

Customs, Duties, and Taxes:
زهرة المدائن is not responsible for customs fees, import duties, taxes, or additional charges applied by the destination country. These charges are the responsibility of the customer.

Damages:
زهرة المدائن is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier and retain all packaging materials.

Returns Policy:
Please review our Return & Refund Policy for detailed information regarding returns and refunds.

Language

الشحن